The Week in Imaging » 2012 » June

I like to plan in advance and hopefully many of you do as well. With that in mind I’m encouraging all my dealer readers to visit www.theweekinimaging.com and fill out this year’s Elite Dealer nomination form. Even though the deadline is Sept. 1, 2012, there’s no time like the

Inside Nuance’s Imaging Division with Michael Rich

Thursday, June 7, 2012

Scott Cullen

Last month, Nuance Communications announced Michael Rich as senior vice president and general manager of the company’s Document Imaging Division, succeeding Robert Weideman, who is now leading Nuance’s Enterprise Division. Most recently, Rich served as senior vice president of

Call da Cops, Major MPS Provider Reports 12 Million Stolen Pages!

Thursday, June 7, 2012

Art Post

It was Monday May 18th, another day like any other day, but a scorcher in New York City. We were working bunko when we got a call from Dick Richards of HP reporting that 12 million printed pages were stolen from them. Pep and I drove out to Richards place early that morning at

Staubitz on Service: Beyond Service Metrics and Benchmarking

Thursday, June 7, 2012

Scott Cullen

As a former service leader and as a current industry service consultant I have seen various metrics and methods used for service financial and performance benchmarking which have had varying degrees of success. Some of these methods are proven effective on paper, producing the

June News Bytes

Thursday, June 7, 2012

Scott Cullen

Following are the big and small stories of the month. Toshiba’s Newest e-STUDIO Color Series Combines Full-Featured Color Printing June 26, 2012 — Toshiba America Business Solutions, Inc. has introduced the e-STUDIO 2050c/2550c series and e-STUDIO2051c/2551c series of MFPs. These